Lendi Group has set a bold target to become a fully AI Native business by June 2026, a milestone that CEO and co-founder David Hyman (pictured) says will “break away from the pack.”
“Right now, we’re AI-adjacent – we’ve embedded AI into parts of the business, but it’s not yet at the heart of everything we do,” Hyman told staff at a company-wide Town Hall. “By June 2026, agentic AI will be the default in every workflow, decision and experience. This is our moment to break away from the pack.”
The plan builds on years of AI innovation, including the group’s existing AI voice and chat agents – Voxi, Sam, and Mel – which have already transformed broker and customer interactions.
“Our original agent, Voxi, has saved our team over 55,000 hours a year by cutting post-call admin and lifted customer satisfaction by 20 per cent,” Hyman said. “Voxi goes beyond transcription – it thinks. Sam successfully handles 74 per cent of after-hours calls for Aussie, and Mel books hundreds of appointments every month from customer chats.”
Upcoming “agentic” tools are set to expand broker capabilities, with new offerings including:
“These innovations aren’t just incremental,” Hyman said. “The idea of our Contract and Property Analysers weren’t possible four weeks ago – that’s the pace we’re moving at with AI.”
Over the past 12 weeks, Lendi Group has invested more than 30,000 team hours into a special AI project, which Hyman says has given the company “absolute conviction.”
“It’s demonstrated what’s possible when AI is applied end to end and given us absolute conviction. We’re not watching the future happen – we’re writing it,” he said.
“The next mortgage experience we deliver won’t be human assisted by AI. It will be AI-led. This will free brokers to spend time where it matters most – building relationships, giving advice, and guiding customers through complex decisions.”
The group is also continuing to expand its broker network. “We’re hiring mortgage brokers in record numbers,” Hyman said. “Agentifying the mortgage process doesn’t diminish their role – it sharpens it.”
This vision aligns with recent industry commentary from FBAA managing director Peter White, who predicts broker market share could reach 80% over time, but warns of banks’ renewed focus on proprietary channels. White urged brokers to diversify lender relationships, leverage non-banks, and embrace AI to stay competitive.
Similarly, at the MFAA National Conference, Premier Financial Advocates founder Sadish Visvalingam told brokers that “AI is not going to replace humans. But humans with AI will replace humans without AI,” urging them to prime AI platforms for their business, use multiple AI tools, and integrate AI bots to automate tasks like pricing, valuations, and appointment booking.
To power the transformation, Lendi Group has deployed enterprise-grade tools including Enterprise ChatGPT, ROVO, Jira, Loom, and Glean. Dedicated AI teams will partner with brokers and staff to automate workflows, build new agents, and deliver training via formal programs and flexible learning streams.
“We believe this is a career-defining moment for those who are ready to embrace change and help shape our future,” Hyman said.
“Importantly, we’re not just layering AI on top – we’re building the future from within. We’ve built one of the most capable in-house AI, engineering, design and product organisations in the country – a team of hundreds, working in lockstep to design experiences that go far beyond off-the-shelf tools.
“That depth and scale is what allows us to move faster, and build what our brokers, teams and customers actually need.”
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