Connective, Australia’s largest aggregator with over 5,400 broker members, has appointed Brad Clucas (pictured) to the newly created executive role of head of strategic member engagement, effective July 1, in a move designed to enhance its broker-first approach with stronger relationship building and tailored support.
The new position reflects Connective’s ongoing commitment to partnering closely with brokers, especially those operating in high-volume, high-growth, or complex segments.
As part of his remit, Clucas will work directly with members to build strategic relationships, share actionable insights, and maximise the value they gain from Connective’s services and platforms.
“The broker-client relationship is evolving and so is the aggregator’s role,” he said. “I’m looking forward to spending more time listening to our brokers, learning what truly matters to them, and translating that into real, tangible improvements in their experience and future with us.”
In this role, Clucas will also play a key part in ensuring the broker voice is embedded in Connective’s business strategy, helping shape long-term direction in line with member needs.
Clucas brings over 20 years of experience in the mortgage and finance sector, including the past four years as Connective’s head of broker channel.
His appointment follows a period of record-breaking activity for Connective’s network. In 2024, brokers settled $104.8 billion across all loan types – up 10.5% on 2023. The fourth quarter alone saw $30 billion in settlements, a 14% increase on the previous year’s strongest quarter.
Gingkai Tan, Connective’s chief operating officer, said the appointment reflects the aggregator’s investment in delivering strategic, tailored support to its member base.
“Brad is an incredibly experienced executive and has long championed the broker perspective within Connective,” Tan said.
“This new role gives him the mandate to work even more closely with our members to shape the future of their experience. It’s an important step in our strategy that goes beyond the established and well-resourced support structure we already have in place, towards a more strategic and bespoke partnership prioritising our brokers’ success.”
